SAP B1 SERVICE

BOOST CUSTOMER SATISFACTION & OPTIMIZE SUPPORT PROCESS

Optimizing sales and service department potential is crucial for maintaining excellent customer relations. The SAP Business One application provides support for service, sales, and contract management, allowing you to proactively manage your customer interactions for maximum business gain.

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SAP BUSINESS ONE SERVICE FUNCTIONALITIES

Warranty

Warranty / Guarantee

Create warranty, attach them to finished goods, automatic warranty card at sales, check warranty claims, make warranty replacements

Service Contracts

Service Contract

Create customized service contracts like extended warranty terms, annual maintenance contract, service contracts & more

Service Calls

Service Calls

Create service call, attach complaint mail & pictures, set alert if not attenuated, service call history & more

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Assign Technician

Assign service call to technician, intimate by mobility devices, technician service performance, service job completion report

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Overdue Management

Set up alarms for service calls which do not get closed within the slab, alert & escalation on slab breach, delayed service call report

service

Expenses

Generate invoices from service call for spares replaced, technician boarding & lodging, services charges and post to customer.

Capacity

Solution Knowledge Base

Have the system suggest you the solution for the service call based on the past history

Capacity

Service Performance

Get to see service performance by technician, on time / delayed / overdue service calls, average closure time & rate, service expense & more

Spares

Spares

Loan substitution

Loans / Substitutions

Report and Analytics

Reports & Analytics

Mobility

Mobility

Testimonials

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Speak with our consultant to learn more about how SAP Business One can help you take control of your business