SAP B1 Service mobile app provides an on-site service for customers:

SAP Business One Service mobile app provides an on-site service for customers by easily and efficiently reviewing and resolving assigned service tickets. Viewing key performance indicators like monthly closed tickets, yearly in-service rate, top 5 fixed items and top 5 visited customers. View the tickets, filter the tickets, and check and synchronize tickets in the family calendar. With related to ticket details, efficient management is done, and resolve the service tickets online or offline. Review the service contract details. Check-in and check-out at any time. A remote worker safety feature is available as well. Making a very easy call to the customer is possible and also has the functionality for Capturing a photo or any important details for an open service ticket.

Viewing the entire call records under the ‘service history’ for service quality inspection. There is a facility available to check the customer’s location on the map. Scanning the barcode or QR code identity, identify an item by its manufacturer serial number. Viewing sales orders, editing, creating them and duplicating them, or even canceling the sales orders, attaching any important details of a service call relating to the service ticket. Reviewing and capturing a report for the service ticket under ‘ticket summary’, confirm the service ticket details at last. Capturing a customer signature on the phone screen. Finally, create a PDF report, print the ticket summary on a portable Bluetooth printer.

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