SAP B1 Troubleshooting – No Printer Device Found

Solving the ‘No Printer Device Found’ Problem in SAP Business One

As SAP Business One consultants, we often encounter user issues that disrupt daily operations. One such common error is the “No Printer Device Found” message when previewing or printing marketing documents like sales orders. This blog will guide you through understanding the error, its root causes, and actionable solutions.

Error Description

When attempting to preview or print marketing documents in SAP Business One, the error message “No Printer Device Found” appears, as illustrated below:

Symptom

This issue arises specifically when users attempt to:

• Print or preview sales orders.
• Print or preview other marketing documents within SAP Business One.

Possible Causes

This error typically occurs due to one of the following reasons:

1. The Print Spooler Service is not running on the user’s PC.
2. No default printer device is configured on the user’s PC.

Root Cause 1: Print Spooler Service Not Running

How to Check and Fix

Follow these steps to verify and restart the Print Spooler Service:

1. Press Windows Key + R to open the Run dialog box. Type services.msc and press Enter.

2. In the Services window, locate the Print Spooler service.

Check if the Print Spooler service is running:

If it is not running, right-click on it and select Start.

Verify the service status is now Running.

Return to SAP Business One and try printing or previewing the document again. If the issue persists, proceed to the next solution.

Root Cause 2: No Default Printer Configured

How to Check and Fix

If the Print Spooler service is running, the issue may be due to the absence of a default printer. Follow these steps:

• Open the Control Panel on your PC and navigate to Devices and Printers.

Check if a default printer is defined:

• If no default printer is set, right-click on a network printer and select Set as Default Printer.

Return to SAP Business One and test printing or previewing the document.

Error-Free Printing in SAP B1: A Simple Solution

The “No Printer Device Found” error in SAP Business One can be easily resolved by ensuring the Print Spooler Service is running and a default printer is configured. These two checks address the most common causes of this error.

By following the steps outlined above, users can quickly troubleshoot and resolve the issue, ensuring smooth operations in SAP Business One. If the problem persists after trying these solutions, contact your IT or SAP support team for further assistance.

Printer Error Resolution FAQs for SAP B1 Users

Here are answers to frequently asked questions regarding the “No Printer Device Found” error in SAP Business One:

1. What should I do if the issue persists even after following the solutions?

Ensure your SAP Business One software is updated to the latest version. If the issue continues, contact your network administrator or SAP support for further assistance.

2. Can this error occur due to a missing printer driver?

Yes, if the printer driver is not installed or is outdated, the error can occur. Install the latest driver for your printer and try again.

3. How do I update my printer drivers?

Visit the printer manufacturer’s website and download the latest driver for your model. Install it on your PC and set the printer as the default device.

4. Can this error occur on a terminal server?

Yes, on terminal servers, this error may occur if the user’s session is not mapped correctly to a printer. Check the printer mappings for the user session.

5. Does SAP Business One require a specific type of printer?

No, SAP Business One supports all printers configured correctly on the system. However, ensure the printer is compatible with your PC’s operating system.

6. How can I test if the printer is working outside SAP?

Go to Devices and Printers in the Control Panel, right-click your printer, and select Print Test Page. If the test page prints successfully, the issue is likely SAP-related.

7. Can a firewall or antivirus block the printer connection?

Yes, some firewalls or antivirus software can block printer communication. Temporarily disable the firewall/antivirus and check if the error is resolved.

8. Can user permissions in SAP cause this error?

Yes, insufficient user permissions may prevent printing. Ensure the user has the appropriate roles and authorizations to print documents in SAP.

9. What if the error happens for a specific document type only?

Check the Print Layout Designer in SAP to ensure the specific document type is configured correctly. Update or reconfigure the layout if needed.

10. Is there a way to automate default printer setup for all users?

Yes, network administrators can use group policies to automatically assign default printers for all users in the network.

For more SAP Business One tips and solutions, stay connected to my blog series. Let’s resolve your SAP B1 challenges and optimize your production processes together!