SAP B1 Troubleshooting –  Inactive sales employee; specify active sales employee [Msg 173207]

Step-by-Step Guide to Resolve SAP B1 Msg 173207 Error

Error Description:

One common issue SAP Business One users encounter is the error message: Inactive sales employee; specify an active sales employee [Sales Order – Sales Employee] [Message 173-207]. This error typically arises when trying to post a sales order with an inactive sales employee selected.

Symptom:

While processing a sales order, after selecting the sales employee, an error message appears when posting the order. The error message reads: Inactive sales employee; specify an active sales employee [Sales Order – Sales Employee] [Message 173-207]. This issue can interrupt workflow and hinder the timely processing of sales orders.

Solution:

This error occurs because the sales employee selected in the sales order is inactive in the system. To resolve this issue, follow the steps outlined below:

• Verify the Sales Employee’s Status: Go to Modules > Administration > Setup > General > Sales Employees/Buyers.

• Check if the Sales Employee is Active: In the Sales Employees setup window, check whether the selected sales employee in the sales order is marked as active. If the sales employee is inactive, you will need to activate them.

• Activate the Sales Employee: If the sales employee is inactive, enable the Active tick box for the employee.

• Update and Post the Sales Order: Once the employee is marked as active, click Update. Now, go back to your sales order and try posting it again. The error should no longer appear, and the sales order will be processed successfully.

By ensuring that the sales employee is active, you can resolve the “Inactive Sales Employee” error and continue processing your sales orders without interruptions.

If you continue to experience issues, verify if other system settings or configurations need attention.

Inactive Sales Employee Error – FAQs

What does the error “Inactive sales employee; specify active sales employee [Sales Order Sales Employee] [Msg 173207]” mean?

This error occurs when a sales order is assigned to an inactive sales employee. SAP B1 requires that an active employee be linked to the sales order.

How do I resolve the error message “Inactive sales employee” in SAP B1?

To resolve this, ensure that the sales employee assigned to the order is active. You can check the employee status under the “Employees” module in SAP B1.

Can I re-activate a sales employee in SAP B1 to fix this error?

Yes, you can re-activate the sales employee by updating their status in the employee master data. Set the status to “Active” and try processing the sales order again.

How can I check if a sales employee is inactive in SAP B1?

Go to the “Sales Employees” section under the “Sales” module, and review the employee’s status. Inactive employees will have a status of “Inactive.”

What if I need to assign a different sales employee to the order?

You can change the sales employee in the sales order by selecting an active employee from the list in the “Sales Employee” field.

Where can I find the “Sales Employee” field in a sales order?

The “Sales Employee” field is available on the “Sales Order” form, under the “Logistics” tab.

Why am I unable to save a sales order with an inactive sales employee?

SAP B1 does not allow saving a sales order with an inactive employee assigned due to system validation rules requiring an active employee.

How do I update the employee status to active in SAP B1?

Navigate to “Administration” > “Setup” > “Sales Employees” and edit the employee details to set the status as “Active.”

Is there any way to bypass this validation in SAP B1?

The system requires an active employee for proper tracking and reporting. Bypassing this validation is not recommended.

Can this error occur with other documents besides sales orders?

Yes, similar errors may occur with other sales-related documents like quotes, deliveries, and invoices if an inactive employee is assigned.

What should I do if the employee is active but the error still occurs?

Verify if the employee’s active status is saved properly in SAP B1. You may need to log out and log back in to refresh the system.

How can I prevent this error from happening in the future?

Regularly review employee statuses in SAP B1 to ensure that only active employees are assigned to sales documents. Automating employee status audits can also help prevent such errors.

Stay tuned to my blog for more SAP Business One troubleshooting tips and solutions to keep your operations running smoothly and transactions hassle-free!