CRM IMPLEMENTATION QUEST

CRM IMPLEMENTATION QUEST and Customer Relationship

ROAD COURSE 1

THE SHORTCUT – UNFOCUSED IMPLEMENTATION

• Concentrating all efforts on CRM technology
• Cutting user training to stay on budget
• Making one person or team solely responsible for the CRM project
• Dumping uncleansed data into the new CRM system
• Treating CRM as a one-off task.
• Dead end

ROAD COURSE 2

THE LONG ROAD – PROFESSIONAL IMPLEMENTATION

• Defining clear, measurable CRM goals to keep on track and achieve an early ROI
• Creating a CRM project team that has senior level business support
• Reviewing your data and business processes to assess CRM can be personalized
• Developing a training plan that engages users and secures CRM early adoption
• Establishing a framework for evolving CRM to connect all teams and key systems to a single client platform

RESULTS YOU CAN EXPEXT FROM A PROFESSIONALLY IMPLEMENTED CRM SYSTEM

• Higher quality leads
• Reduced customer churn
• Improved sales success and methodology that supports growth
• Better communication and business insight by connecting all teams and key systems to be shared CRM platform
• A personalized CRM system that fits your processes and inspires users to do their best work

WINNER!