DEMONSTRATION OF SERVICE MANAGEMENT IN SAP BUSINESS ONE

Posted by : RICHARD DUFFY on  2016-07-09 03:17:16

In this demonstration you will see sap business one solution’s service management functionality. We have customer relationship management embedded right throughout the entire system and no   customer relationship management solution would be complete without giving you ability to manage how you services your customer.

In this video you will see the following features
  1. Customer Equipment Card
  2. Service Contact
  3. Service Call
  4. List of Customer Equipment Card
  5. Define service call problem types-setup
  6. Define service call Origins – setup
  7. Service Call Types - Setup
  8. Activity subjects-setup
  9. Service call report –selection criteria
  10. Service monitor
  11. Priority
  12. Average closure time
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