DCRM SYSTEM 101

Posted by: RAMAN on  25th September 2017


DCRM SYSTEM 101

A CRM system allows business to manage customer relationships, including the data and information associated with them.

  • Contact information
  • Accounts
  • Leads
  • Sales opportunities
With a CRM system, you can store customer and prospect contact information, accounts, leads and sales opportunities in one central location

THE RIGHT CRM SYSTEM HANDLES MULTIPLE TASKS ANS SERVES AS A CENTRAL DASHBOARD FOR:

  • Sales
  • Marketing
  • Customer service and support
  • Finding and sharing critical information fast
  • Tracking customer responses
  • Assigning tasks to employees
Deals go much faster when your employees can get instant information on potential sales deals, marketing campaigns, and account updates.
CRMs are especially helpful for small businesses, where a team of just a few people often does the work of many. The virtual paper trail of a CRM system holds everyone involved accountable, even the customer.

TRADITIONAL TYPES OF CRM

ON-PREMISE CRM SYSTEMS

  • Hardware and software
  • IT professionals required
  • On-site square footage

ON-DEMAND/SUBSCRIPTION CRM SYSTEMS

  • No hardware and software
  • No IT team needed
  • Management takes place off-site

A FEW CRM FAST FACTS….

From 2010 to 2012, CRM Cloud application use grew from 34% to 55%.
Nearly 30% of growing small businesses consider CRM a priority
The CRM market is forecasted to be $17.8 billion in 2016 with a compound annual growth rate(CAGR) of 8.2%
Should you consider using a CRM system for your business?
 
Get started today.
 
 
 
Related Blogs:
6 SIGNS YOU NEED CRM                                                                      ►5 CORE BENEFITS OF SALES & MARKETING CRM                  ►CRM VERSUS EXCEL