6 SIGNS YOU NEED CRM
Posted by: RAMAN on  27th July 2016
6 SIGNS YOU NEED CRM :
Whether you have 10 or 10000 people in your organization, if you struggle with any of these issues, it’s time to think about using a CRM solution to help better manage your organization for future growth and profitability.
SIGN 1: YOUR SUFFER FROM “WHO’S ON FIRST“ SYNDROME:
No one is exactly sure who’s doing what and when .where exactly are your best opportunities with prospects and clients, the sales team might know their pipeline, but it’s in outdated spreadsheets on their laptop.
SIGN 2: UNSUBSCRIBES ARE GOING UP AND EVERYONE BLAMES MARKETING:
Complaints are flooding in about duplicate emails and overlapping messages, and you’re losing subscribers, creating and maintaining master marketing lists seems impossible because the most current contact information is sitting in everyone’s outlook.
SIGN 3: YOU DON’T KNOW THE LAST ACTIVITY WITH YOUR KEY CONTACT:
Was a flow email sent? Was a phone call placed within 24 hours? Was the customer complaint or meeting request addressed? You’re not sure who last touched a client, or how far back you let the prospects interest drop off.
SIGN 4: THE WHOLE PICTURE IS FUZZY:
The sales team does its thing and customer services do another. Marketing works with both, but not in the same way. Everyone agrees that bringing these groups together with a centralized, holistic view would benefit the end goals.
SIGN 5: BOB WINS THE LOTTERY AND RETIRES:
Even in today’s technically advanced world, many organizations are at risk of losing their most valuable information and data if key people leave the company, since much of this critical data exists only in spreadsheets or an email system.
SIGN 6: YOUR TEAM IS ASKING FOR A BETTER TOOL:
Even if you don’t sell market or have a formal customer service program, you can still enjoy .Substantial benefits by getting your various departments and employees to use the same business solution and best practice collaboration processes. With the ability to easily share knowledge and work in concert on building a better relationships with your customer, partners, vendors and employees, you will greatly improve your productivity.